Magda Piotrowska
A Personal Touch to My Professional Journey
Explore My Experience, Skills, and Achievements in One Place
Hobbies & Interests
Typically, here someone would say "I enjoy long walks on the beach..." However, that couldn't be further from the truth!
I love using my mind - whether that's learning new skills or simply practicing another programming language, anything self-development definitely hits close to home!
Now onto the Good stuff, these are the things I regularly enjoy:
Going to the gym very early in the morning!
Building robots
Programming (C# / JavaScript / C++)
Self-Development books
Video-editing
Personality Type
Skillset
ENTJ-A
"ENTJ-A is a personality type known as the Assertive Commander. People with this personality type are often strong-willed, imaginative, and decisive. They are also known for being confident, less emotionally reactive, and good at handling stress."
Strengths
Bold: They are not afraid to take action and make their own way
Imaginative: They are creative and often act on their visions
Strong-willed: They are independent and open-minded
Confident: They are self-forgiving and rarely feel ashamed
Good at handling stress: They are less likely to dwell on negative thoughts or feelings
They are pragmatic and have a good handle on business logic
They are natural at organizing, planning, and enforcing systems
They see daily life as a chessboard where they move people, things, and entities for the organizational good
Hard Skills
Programming Languages: JavaScript, HTML, CSS, C#
Software Proficiency: Microsoft Office Suite, Adobe Creative Suite.
Technical Writing: Creating Manuals, Reports and documentation
Project Management: Agile methodologies, Trello.
Fault Finding: Using a variety of equipment to find faults and repair Brown Goods / White Goods / Leisure Gaming machines.
Soft Skills
Communication: Excellent Verbal and Written skills
Teamwork: Effective to work in a group & Alone, usually taking on a leading role
Problem-solving: Handling unforseen challenges with creativity & logic
Leadership: Guiding a team towards achieving goals
Time Management: Excellent Prioritization skills to meet deadlines effectively
Other
Languages: Fluent in Polish / English
Future Plans
BA (Honours) in Business Management
2022 - 2025
Blueprint Operations
Technical Customer Service Engineer
Communication with Customers in order to resolve logistical / Technical Queries
Ensure Monthly Relevant Physical updates are downloaded onto relevant hardware, to relevant addresses / customers according to their preferences - this involves 1,000 machines / month and is a process Developed and continued solely by me.
Cross-Departmental work to ensure all Standard Operating Procedures are up to date & ensure Salesforce work is as streamlined and native as possible
Fault-finding & repairing Leisure gaming machines to ensure correct operating order.
Being in charge of customer content updates I had to communicate within my team in order to instruct my colleagues on how and when to communicate with the customers as well as what to send out within a certain time period which taught me great leadership skills
Worked with multiple departments including warehouse, finance and operations to improve efficiency of case creation and customer communications
2019 - 2022
Currys
Repair Technician
As I have spent time as a Team lead within the Currys Repairs Department it was my duty to educate my colleagues on their strengths and weaknesses leading to a more efficient streamline of work.
Fault-finding & Repairing Brown & White Goods
Repair according to each service agreement with minor differences
Hit specific targets to ensure Priority work was done on time
I have spent an excessive amount of time communicating back and forth with the customers of the company regarding their damaged goods (brown goods & gaming machines) & providing the necessary instructions for repair.
Achievements
Introduced a process of testing the health of hard-drives which greatly improved Operations & Our product quality as well as Budget savings.
Improved & Leading the process of Shipping customers the relevant software on a monthly basis, greatly improving efficiency and operations across multiple departments involved.
Providing Technical assistance to Engineers of Market Leading Leisure Gaming Machines While Ensuring our machines are in an operational condition by fault finding and repairing where needed.
Achievements
Introduced a process of repair by developing the work culture and matching different faults to the right people which improved work satisfaction and performance (Spillage Team).
Improved the process of part testing, greatly reducing the time taken to repair brown goods as well as the prevention of faulty parts going back into stock.
Experience
Education
Website Development - Distinction*
Computer Networks - Distinction*
Computer Game Platforms and Technologies - Distinction*
Communication and employability skills for IT - Distinction*
Procedural Programming - Distinction*
Computer Systems - Distinction*
Event-driven Programming - Distinction*
Information Systems - Distinction*
Mathematics for IT Practitioners - Distinction*
Client Side Customization of Web Pages - Distinction*
Web Server Scripting - Distinction*
Javascript Programming - Distinction*
2019 - 2022
Lincoln College
Level 3 Electrical / Electronic Engineering
2017 - 2019
Lincoln College
Level 3 Information Technology
Component-level Fault finding across a range of appliances
Building circuits from scratch
Installation & repair of a range of appliances
Some topics covered during the course were - different types of circuits, motors, electrical components, electrical distribution.
Get in touch
MagdaWiktoriaPiotrowska@gmail.com
07479421990
Contact
magdawiktoriapiotrowska@gmail.com
07479 421990
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